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It’s Called Customer Service, Not Servitude – Danielle Keister

I came across a blog post where a colleague was talking about an issue she was having with a client who wanted to do something in a certain way that she knew wasn’t the best way, and would actually cause the client more problems. Instead of guiding this client, as an expert should, way from …

Source: It’s Called Customer Service, Not Servitude – Danielle Keister

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